helpdesk

Enroll in Duo with a tablet

Use this guide to self-enroll in the Duo MFA (Multi-Factor Authentication) service used on campus with a tablet.


Steven Barkey

25 January 2019

UC Davis is enforcing a new security measure to protect campus computing accounts, known as Duo MFA (Multi-Factor Authentication). Essentially, when your campus computing account is protected with Duo, it means that in addition to your UC Davis username and password, you’ll need a third thing which only you can access, when you authenticate using your campus computing account. We recommend using a smartphone as that third thing as almost all iPhone/Android/Windows Mobile phones will work.


If you are unable to use a tablet for any reason, please consider one of the other methods below or create a Helpdesk ticket for further assistance.


Enroll other devices in Duo:


To enroll in Duo with a tablet, please complete the steps below:

  1. Open a browser and go to https://computingaccounts.ucdavis.edu
  2. Click on the Manage Account Services link
  3. Fill out the requested information and click Submit Information
  4. Enter your UC Davis LoginID (username) and click Continue
  5. Select the option for "IDUO" and click Continue
  6. Follow the instructions for the appropriate prompt below:
    • If prompted to start enrolling in Duo, click Start setup
    • If prompted to choose an authentication method, use one of your existing Duo devices to authenticate
  7. If you have existing devices setup on your Duo account, click + Add another device
  8. Click the option for "Tablet" and click Continue
  9. Select the type of tablet and click Continue
  10. On the tablet, install the "Duo Mobile" app from the app store
  11. On the computer, click I have Duo Mobile installed
  12. On the tablet, launch the "Duo Mobile" app and click the "+" button at the top
    • NOTE: If you are prompted to grant the "Duo Mobile" app access to your camera, select the option to approve the request.
  13. Using the camera on the tablet, scan the barcode/QR Code displayed on the computer
  14. On the computer, click Continue
  15. On the computer, click Dismiss to close the Enrollment Successful screen
  16. (optional) Select an option for what to automatically do when prompted for Duo (automatic push is recommended)
  17. (optional) To enroll other devices, follow the instructions for the varoius devices using the links above


IMPORTANT

If you currently access your Office 365 mailbox using the built-in Mail app on an iPhone or iPad, you must remove and readd your email account after Duo is enabled on the mailbox, which generally takes about 15-60 minutes to process. If you need assistance with this, please create a Helpdesk ticket.