What to do if you cannot find a user.
We lookup users with Campus’s IAM service. Peaks requires users that have a valid value for the email and login id have in IAM
The Bulk load of people looks at the IAM ids in PPS. Some of these users may be in PPS but not actually active for the purpose of Peaks. You could ignore these. If there are others, you can copy and paste the message returned listing those not found into a help ticket and we will try to see what is going on. If possible, the name of the users not found will be displayed next to the IAM user id. This may help you decide if they actually need to be included.