Support articles relating to the help desk team
This guide will explain the options available to you in terms of hardware and software as well we how you can request a new piece of hardware or a piece of software be installed.
The following guide will outline the various permissions and services CRU provides to supported units.
Use this guide to install applications using the Aggie Desktop Self-Service Application (SSA) service.
Use this guide to install the Zoom Outlook Add-in.
Use this guide to start a remote support session with the Computing Resources Unit Help Desk using BeyondTrust (formerly known as Bomgar).
Use this guide to transfer your existing Zoom account to the Campus Zoom instance.
Use this guide to sign into the CA&ES Zoom instance, the video conferencing solution available on campus.
Use this guide share you compuscreen during a Zoom meeting.
Use this guide to learn how to use various resource and tools to effectively and safely work remotely.
This guide will explain the step by step process of setting up and removing call forwarding for your campus VoIP desk phone.
This guide will explain the step by step process of accessing your campus voicemail remotely.
This guide will explain the step by step process of connecting to the CAES VPN provided by the Computing Resources Unit on your CAES Dean's Office managed computer.
This guide will explain the step by step process of accessing your Office 365 email remotely and the best way to do so securely.
This guide will explain the step by step process of accessing Slack remotely.
This guide will explain the step by step process of accessing Box remotely and the best way to do so securely.
Use this guide to sign in and out of the Adobe Creative Cloud apps in the Instructional Computing Labs.
This guide will explain the step by step process of connecting from home with remote desktop.
This guide will explain the step by step process of connecting to the CAES Virtual Computer Lab using a web browser.
Use this guide to reactivate the Duo MFA (Multi-Factor Authentication) app on a previously activated smartphone.
Use this guide to schedule a public Zoom meeting.
Use this guide to schedule a private Zoom meeting that uses a password.
Use this guide to find key information for hosting a Zoom meeting.
Use this guide join an audio-only meeting in Zoom as a participant.
Use this guide to learn how to use the most common features of Zoom.
Use this guide to start a new meeting in Zoom.
This guide will explain the step by step process of connecting to the Remote Desktop server to access The Food Processor software.
Use this guide to sign into the ArcGIS Pro application on a workstation.
Use this guide to readd your Office 365 Mailbox to your iPhone or iPad after enabling Duo MFA.
Use this guide to self-enroll in the Duo MFA (Multi-Factor Authentication) service used on campus with a smartphone.
Use this guide to self-enroll in the Duo MFA (Multi-Factor Authentication) service used on campus with a tablet.
Use this guide to self-enroll in the Duo MFA (Multi-Factor Authentication) service used on campus with a landline.
Use this guide to self-enroll in the Duo MFA (Multi-Factor Authentication) service used on campus with a cell phone (non-smartphone).
Use this guide to self-enroll in the Duo MFA (Multi-Factor Authentication) service used on campus.
Use this guide to sign into the Adobe Acrobat Pro application on a workstaiton.
We are located in 38 Mrak Hall, but it really is not the easiest place to find. Below is a guide to help you find us, it starts at the North entrance to Mrak Hall.
This guide will explain how to get computing access with CAES Dean's Office.
This guide will help outline the process required to set an Out of Office Reply with the Office 365 Web App.
How to connect to UC Davis’ Remote Desktop solution for DaFIS.
Are you sponsoring a temporary visiting scholar, researcher, or faculty member? Visit this guide to learn how to get them a temporary computing account with campus for their visit which will allow them access to campus wi-fi and more!
Instructions on how to use multiple displays in your Remote Desktop session in Windows.
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