This guide will help identify the various resources and tools that are available to you to effectively and safely work remotely.

If you encounter any issues, or have questions about any of the resources or tools, please create a Helpdesk ticket for further assistance.

Collaborating remotely

1. How to access your Office 365 email remotely
   • This guide will explain the step by step process of accessing your Office 365 email remotely and the best way to do so securely.
2. How to safely access Box remotely
   • This guide will explain the step by step process of accessing Box remotely and the best way to do so securely.
3. How to access Slack remotely
   • This guide will explain the step by step process of accessing Slack remotely.

Sign documents remotely

1. Digitally sign documents with DocuSign
   • To get started with DocuSign, please contact Brian McEligot.

Conducting meetings remotely

1. How to use Zoom
   • This guide references the various documentation resources we have available for how to leverage Zoom and use it's common features.

Managing your desk phone remotely

1. How to setup/remove call forwarding for your campus VoIP desk phone
   • This guide will explain the step by step process of setting up and removing call forwarding for your campus VoIP desk phone.
2. How to remotely access your campus voicemail
   • This guide will explain the step by step process of accessing your campus voicemail remotely.

Receiving computer support remotely

1. How to receive computer support remotely
   • This guide will explain the step by step process of starting a remote support session with the Computing Resources Unit Help Desk using BeyondTrust (formerly known as Bomgar).

Connecting to campus remotely

1. How to connect from home using Remote Desktop
   • This guide will explain the step by step process of connecting from home with remote desktop.
2. How to connect to the CAES VPN
   • This guide will explain the step by step process of connecting to the CAES VPN provided by the Computing Resources Unit on your CAES Dean's Office managed computer.

Not finding the documentation you are looking for?

• The above is only a subset of the documentation we have available. To vew all of the available CRU Help Desk documentation, please navigate to https://computing.caes.ucdavis.edu/documentation/helpdesk
• In addition to the documentation maintained by CRU, the campus also maintains a vast Knowledge Base with documentation on nearly all campus resources. To vew all of the available campus Knowledge Base documentation, please navigate to https://kb.ucdavis.edu
• If you encounter any issues or have questions, please create a Helpdesk ticket for further assistance.